Frequently Asked Questions
How can I use Aqua Town Car Limo Service to meet my transportation needs?
You can use the form to Request a Quote at our Main Page
When you book with us, you can have peace of mind, because we promise there will be .
NO HIDDEN FEES is available if you request a price quote using our website A 5% Web-only Discount
What is Aqua Town Car Limo Service Pricing Policy?
All fares mentioned on our website are subject to change without any notice.
All fares must be Prepaid before we provide our Services.
In which areas your services are available?
Aqua Town Car Limo Service provide Airports and Non Airports/Local transportation for Los Angeles,San Diego,Orange,Ventura,Riverside,San Bernardino, Santa Barbara,BakersField,Palm Springs and Palm Desert Area!
What are your hours of operation?
Our vehicles run 365 days a year, 7 days a week, 24 hours a day. If you require immediate transportation you can call ( 310 ) 968 - 3748
Note: All trasportation are subject to Drivers availability.
What is the tipping/gratuity policy?
When using Aqua Town Car Limo Service, a mandatory gratuity of 20% will apply.
What credit cards do you accept?
We take all major credit cards including American Express,Discover Card, MasterCard, and Visa.
You can charge your card over the phone or online through PayPal Payment Service.
An area on the Paypal webpage allows you to pay without having a "PayPal" account.
If I reserve a Car by Phone What is Credit Cards charge policy?
We only take an authorization on the card to guarantee funds availability before passengers pickup, it will show as (Pending funds) if you check your credit card account statement on-line. The authorization amount is usually higher than the expected charges just incase if you decided to make some additional stops you did not inform us of or changed your destination .We will then only charge your card on the day of the service.
Please Note :
Aqua Town Car Limo Service reserve the rights to cancel the Confirm Reservation if we fail to get the authorization from the Credit Card provider before the Passengers Pickup.
Can I pay through PayPal E-Check?
Yes, however your E-Check must Clear from Paypal before we provide the Service.
( Usually it takes about 3-5 days to clear the E-Check )
Can I pay cash for the trip?
Cash is always accepted; however we do need to have a credit card on file to hold a reservation.
What is your cancellation policy?
We do not charge any fee if the Cancellations is more than 24 hours of a scheduled vehicle departure .Cancellations within 12 hours of scheduled vehicle departure time will be charged 25% trip fare.Cancellations within 6 hours of scheduled vehicle departure time will be charged 1/2 trip fare. No-shows and/or cancellations after scheduled vehicle departure will be charged full fare, including gratuity.
NOTE: Cancellations or changes CANNOT be made without a phone conversation with the dispatcher Please call ( 310 ) 968 - 3748 for more info.
Will your driver help me with my luggage?
Yes, our drivers are trained to help you with your luggage.
Please Note:-Our drivers do not collect luggages from the Rooms in Apartment Buildings or Hotel , The Luggages must be presented at the Main Front door from where the driver can pick the luggages.
Do you meet passengers in the airport Terminal ( Baggage Claim Pickup )?
Yes, we provide a service called Meet & Greet. Our drivers meet passengers in the baggage claim area. The drivers carry the signs with the passengers Names. Our drivers help passengers with their bags and take them to the Vehicle.
Note: This service has an additional fee for $20 . Please Note: From Burbank Airport we can pick our passenger with Meet and Greet Service Only, The curbside pickup for Livery is not allowed at Burbank Airport
What is the proceedure for LAX Curbside Pick-up
For curbside pick-ups,Our Drivers parks the car in the Assigned LAX airport parking Lot for Limousines . When Passengers flights arrives, our driver call Passengers cell phone and give them their phone faqs.php#. Passengers collect their luggage, if they have any checked-in luggage, and go to the street curbside at Arrival Terminal. Passenger call from the curbside to the Driver , and say they are ready to board. Usually the Car arrives at the curbside in 5 to 15 Minutes from airport parking depends on Airport Traffic.
Note:We can pick-up our passengers from the curbside only, not from the center isle.
Please always stay in front of White Line not in front of Red Line or Taxi Line.
Can I smoke in any of your cars or limousines?
All of our vehicles are non-tobacco vehicles. If you would like to use tobacco, we would gladly stop at your convenience so you may do so.
What are the fees/policies for lateness/tardiness by the customer?
You may be required to pay a WAITING FEE in order to receive service if you are more than sixty (60) minutes late for your pickup from an airport, or more than Fifteen (15 ) minutes late for your pickup from any other location*. The waiting fee per half-hour period or portion thereof, spent waiting: $30.00. If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we might be willing to continue waiting for you in certain situations.
What if my fight is cancelled? Will I be billed for the transfers?
No. When we verify your flight information with airlines and are warned that your flight has been cancelled, you will not be charged. However, if your flight was not cancelled and you failed to arrive in Los Angeles and failed to inform us, we reserve the right to charge you for a full one-way fare.
What if my flight is delayed, will I be billed for extra time?
No, we track your flight online. Please try to call to inform us of the impending delay.
How many people can fit in Town Car?
Up to 4 people can fit in 4-passenger Lincoln Town Car. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit.There is no additional per-person charge.
What types of Services available?
WE OFFER :-
*One way and Two Way Trip To and From Airports.
*One way and Two Way Local Trips not involving Airports.
*Hourly and Muti Stop Tour service.
NOTE: If you return to your origin less than 3 hours of being dropped off at your destination, you will be quoted an "HOURLY" price, NOT a "ROUND TRIP" price.
What are the fees/policies for rescheduling or changing itinerary details?
If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans, we will do so and charge a rescheduling/change fee equal to the greater of either $45 or 20% of the quoted rate for your reservation. (B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page.
What is the Lost-and-Found policy?
We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost any item and we will return it to you if we have found it.
Aqua Town Car Limo Service does not release any information to any Organization or Person. It is our policy to protect your privacy and identity at all times